Section 1
What's Included — Detailed Specifications
4× / month
Banner & Hero Image Updates
Includes
- Desktop and mobile versions of each banner
- Placements: homepage hero, collection headers, announcement bars
- Client must provide final images, copy & promotional details
Excludes
- Custom graphic design from scratch
- Photography or copywriting services
- Requests submitted after 25th processed next month
Turnaround: 2 business days per request
8× / month
Product Image Swaps
Includes
- Up to 8 individual product images replaced or repositioned
- Basic optimization (compression, resizing for web)
- Accepted formats: JPG, PNG, WebP
Excludes
- Photo editing, background removal, or retouching
- Creating lifestyle shots
Turnaround: 1–2 business days per batch
2× / month
Page Content Updates
Includes
- Existing pages only — no new page creation
- Up to 500 words of text changes per update, OR
- 1 section layout modification, OR up to 5 images added/replaced on a single page
- Client must provide final copy and assets
Excludes
- Full page redesigns or new section builds
- Custom coding or restructuring entire page layouts
- Product page template changes (affects multiple pages — project work)
Turnaround: 2–3 business days per page
1× / month
Marketing App Setup
Includes
- Install, basic configuration & one active campaign setup
- Qualifying apps: loyalty/rewards, referral, bundles, upsell/cross-sell, discount campaigns, cart boosters, promotional pop-ups
- Scope: install → configure → set up one campaign → test → handover
- Examples: reward points for 5 products, one referral tier, one bundle offer, one cart upsell rule, one promo discount code
Excludes
- Multiple campaigns simultaneously
- Custom graphics for promotional banners
- Writing marketing copy for campaigns
- Managing ongoing campaign performance
- Apps requiring custom coding or API integrations
- Non-marketing apps (inventory, shipping, accounting)
- Paid app subscription fees (client pays provider directly)
Turnaround: 3–5 business days from app selection confirmation. Client must provide campaign details (products, discount %, point values, referral incentives, etc.)
Unlimited
Bug Fixes
Covers
- Broken links, 404 errors
- Checkout functionality issues & cart errors
- Display glitches & mobile responsiveness problems
- App conflicts preventing normal store operation
Does Not Cover
- Bugs caused by client-installed apps or themes
- Third-party plugin issues outside our control
- Problems requiring custom development
- Fixes requiring more than 2 hours quoted separately
Response time: Critical bugs (checkout broken, site down) within 6 business hours · Non-critical bugs within 2 business days
Ongoing
Theme & App Updates
Includes
- Monitor & apply Shopify theme updates when available
- Resolve conflicts between theme updates and installed apps
- Client notified before major updates that may affect appearance
Excludes
- Apps requiring paid upgrades
- Migrating to entirely new themes
- Custom code rewrites
Direct Access
Direct WhatsApp Support
Coverage
- Business hours: Mon–Fri, 9 AM–5 PM MYT
- Excludes Malaysian public holidays
- WhatsApp only — no phone calls, no after-hours support
Response Times
- Urgent fixes (checkout down): same-day
- Non-urgent requests: within 4 business hours
Quarterly Bonus
1 Promotional Landing Page Per Quarter
Includes
- Quarters: Q1 Jan–Mar · Q2 Apr–Jun · Q3 Jul–Sep · Q4 Oct–Dec
- Hero section, product showcase (up to 8 products), CTA buttons, promotional copy layout
- Client provides: copy, images, product selection, promotional details
Important Rules
- Copywriting, photography, or graphic design from scratch excluded
- Must be requested at least 14 business days before intended launch
- Unused quarterly pages do not roll over
Turnaround: 7 business days from brief approval
Section 2
What's Not Included
Outside Monthly Scope — Billed Separately
- New page creation beyond the 1 quarterly promo page
- Bulk product uploads (more than 8 products at once)
- Custom app installation and configuration beyond basic setup
- Product page template redesigns or new templates
- Custom coding or Liquid development
- Copywriting, graphic design, or photography services
- SEO optimization, keyword research, or content strategy
- Email marketing, abandoned cart setup, or automation workflows
- Training sessions or Shopify admin tutorials
- Migration to new themes or platforms
- Third-party integrations (ERP, POS, accounting software)
- Legal page updates requiring compliance review
- Domain, hosting, or email setup
- Shopify app subscription costs (client pays providers directly)
Section 3
Client Responsibilities
- Provide all final assets (images, copy, links) for updates
- Maintain active Shopify subscription and app licenses
- Respond to approval requests within 48 hours (delays push delivery timeline)
- Submit requests via WhatsApp only during business hours
- Grant Jumix team Staff Account access to Shopify admin
Section 4
Usage Terms & Limits
Monthly Allocation Reset
- All monthly deliverables reset on the 1st of each month
- Unused allocations do not roll over or accumulate
- Requests after 25th may be processed the following month
Request Prioritization
- Requests handled in order received unless marked urgent
- Urgent requests (checkout broken, site down) take priority
- Requests should be distributed throughout the month — no end-of-month stockpiling
Turnaround Expectations
- Turnaround times start when complete assets and instructions are received
- Incomplete briefs or missing assets will delay delivery
- Rush requests (same-day or next-day) may incur additional fees
Overage Pricing
| Service | Rate |
|---|---|
| Additional banner update | RM 250 per banner |
| Additional product image swap | RM 50 per image |
| Additional page update | RM 400 per page |
| New landing page (outside quarterly bonus) | RM 1,000 per page |
| Additional marketing app setup beyond monthly allocation | RM 400 per app |
| Additional marketing campaigns within already-installed app | RM 400 per campaign |
| App migration (with data transfer) | From RM 800 |
| Work outside defined scope | RM 350/hr (min. 2 hrs) |
Section 5
Contract Terms
Commitment Plans & Discounts
Month-to-Month
No Commitment
—
Standard rate
Cancel with 30 days written notice. No penalty.
3-Month Plan
Prepaid
4%
discount
30 days notice · Early termination: 1-month penalty fee
6-Month Plan
Prepaid
8%
discount
60 days notice · Early termination: 1-month penalty fee
12-Month Plan
Prepaid
18%
discount — best value
60 days notice · Early termination: 2-month penalty fee
Payment Terms
Billed monthly in advance on the 1st of each month. Late payments may result in service suspension.
Service Suspension
Jumix reserves the right to suspend service if payment is overdue by more than 7 days. Service resumes upon payment clearance. Suspended time does not extend the contract period.
All terms are subject to the agreement signed at onboarding. For questions, contact us directly via WhatsApp during business hours (Mon–Fri, 9 AM–5 PM MYT).